FAQ
Our support team is available Monday to Friday, we respond to all inquiries within 24-48 hours.
Our pricing is based in USD (United States Dollar), EUR (Euro) and GPB (British Pound Sterling) depending on your shopping location.
VISA, Mastercard, Discover, American Express, PayPal and Apple Pay.
Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.
Yes! We ship to the US, Canada, Europe, Australia, South America, Asia and Africa.
Orders are shipped from our various warehouses around the world. As our items are stored in several warehouses, your order may be shipped in separate packages.
As items can be custom made to order please allow 4 to 7 business days for order processing. This may take longer depending on item availability, peak seasons and if it is a larger order. We always strive to process orders as fast as possible.
Once your order has been dispatched packages generally arrive within 8-10 business days. In some instances it can take up to 20 working days depending on where you are in the world, your local postal service, customs policy and other circumstances. All shipments are registered by our courier.
If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us at [email protected] and we will get back to you as soon as possible.
You must contact us within 1 hour of placing the order to arrange an item change. Just send an email ASAP to [email protected] so we can change your order.
Packages can sometimes be routed through multiple couriers, in this case there can be a delay in tracking until the final leg of the delivery. We kindly request you to be patient awaiting the tracking to become active. If the tracking has not become active in over 7 business days, please contact us for a status.
This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!
We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.
Yes we are! Get in contact to find out more about our affiliation program and how you can earn with us.
All sales vary from time to time, most sales however last 24 hours.
