FAQ
Our support team is available Monday to Friday, we respond to all inquiries within 24-48 hours.
Our pricing is based in USD (United States Dollar), EUR (Euro) and GBP (British Pound Sterling) depending on your shopping location.
Visa, Mastercard, Discover, American Express, Apple Pay and Google Pay.
Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.
Email [email protected] within 24 hours of placing your order, with [CANCELLATION] in the subject line so we can spot it straight away. Every item is made to order, and some orders are passed to our fulfillment partner very soon after they are placed. Once that happens the order can no longer be cancelled, so we can't guarantee it, but if yours hasn't been handed over yet we'll do our best to cancel it for you.
Yes! We ship to the US, Canada, Europe, Australia, South America, Asia and Africa.
As every item is made to order, please allow 4 to 7 business days for order processing. This may take longer depending on item availability, peak seasons and if it is a larger order. We always strive to process orders as fast as possible.
Once your order has been dispatched, delivery generally takes 7-8 business days to the United States, Canada, the United Kingdom, Europe, Australia, New Zealand and Japan, and 8-12 business days to the rest of the world. Local postal services and customs can occasionally add a little extra time. All shipments are tracked.
If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us at [email protected] and we will get back to you as soon as possible.
Email [email protected] within 24 hours of placing your order, with [WRONG ADDRESS] in the subject line and your correct address. If your order hasn't been handed over to our fulfillment partner yet, we'll do our best to update it. Once it has been passed on, the address can no longer be changed.
Email [email protected] within 24 hours of placing your order and tell us what you'd like to change. We'll do our best to update your order before it is handed over to our fulfillment partner. Some orders are passed on very quickly, so we can't guarantee a change, but we'll always try.
Packages can sometimes be routed through multiple couriers, in this case there can be a delay in tracking until the final leg of the delivery. We kindly request you to be patient awaiting the tracking to become active. If the tracking has not become active in over 7 business days, please contact us for a status.
This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!
We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.
Yes we are! Get in contact to find out more about our affiliation program and how you can earn with us.
All sales vary from time to time, most sales however last 24 hours.